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The appearance and condition of your guest rooms is a direct reflection of your brand and the unique experiences you provide. Guests will likely remember their stay at a clean, pleasant hotel but they will definitely never forget an experience at an untidy one. Which experience would you rather provide? In order to keep your guests loyal, the integrity of your guest room cleanliness needs to be a top priority.
To help you prevent problems and achieve better efficiency, weve developed the following hotel housekeeping checklist template to create a clear top-down procedure.
Improve Your Housekeeping Operations
Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly.
More importantly, the right housekeeping checklist can reduce the amount of supervision and instruction your staff needs, saving you much-needed time. It will also make sure your housekeeping team doesnt miss an item that could make guests unhappy and lead to negative reviews on popular sites like TripAdvisor or Yelp.
Using a cleaning checklist will help your hotel:
- Reduce guest service recoveries and bad reviews
- Improve room attendant work quality
- Increase customer loyalty
- Improve communication between departments
Looking for more resources to help you excel in your hotel property? Check out our Ultimate Hotel Managers Guide.
Easily print and distribute this Excel hotel housekeeping checklist to your team.
If you dont want to download the full housekeeping checklist in Excel format, you can scan the entire list below.
Hotel Housekeeping Checklist | |||
| Question | Weight | Type [Circle One] | Post-Inspection Job [Circle One] |
| ROOM Temperature room comfortable upon arrival [between X & Xº] | 1 | Yes/No | Yes/No |
| ROOM HVAC functional and in good condition | 1 | Yes/No | Yes/No |
| ROOM DND Sign in good condition | 1 | Yes/No | Yes/No |
| ROOM Entry door good condition | 1 | Yes/No | Yes/No |
| ROOM Entry door functional | 1 | Yes/No | Yes/No |
| ROOM Entry door lock functional | 2 | Yes/No | Yes/No |
| ROOM Entry door frame clean | 1 | Yes/No | Yes/No |
| ROOM Telephone works | 1 | Yes/No | Yes/No |
| ROOM TV works | 1 | Yes/No | Yes/No |
| ROOM TV programmed correctly | 2 | Yes/No | Yes/No |
| ROOM TV remote works | 1 | Yes/No | Yes/No |
| ROOM Thermostat operational | 2 | Yes/No | Yes/No |
| ROOM All electrical outlets functional | 2 | Yes/No | Yes/No |
| CLOSET Safe instructions posted | 1 | Yes/No | Yes/No |
| ROOM Minibar clean | 1 | Yes/No | Yes/No |
| ROOM Minibar functional | 1 | Yes/No | Yes/No |
| BED Frame good condition | 2 | Yes/No | Yes/No |
| BED Bedding clean and free of stains | 2 | Yes/No | Yes/No |
| BED Frame good condition | 1 | Yes/No | Yes/No |
| BED Headboard good condition | 1 | Yes/No | Yes/No |
| ROOM All flooring/carpet clean | 1 | Yes/No | Yes/No |
| ROOM All flooring/carpet in good condition | 1 | Yes/No | Yes/No |
| ROOM Carpet not fraying | 1 | Yes/No | Yes/No |
| ROOM All grouting and caulking lines clean | 2 | Yes/No | Yes/No |
| FURNITURE Nightstands good condition | 1 | Yes/No | Yes/No |
| FURNITURE Nightstand drawers functional | 1 | Yes/No | Yes/No |
| FURNITURE Trash bin clean | 2 | Yes/No | Yes/No |
| FURNITURE Desk chair good condition | 1 | Yes/No | Yes/No |
| FURNITURE Desk chair clean | 1 | Yes/No | Yes/No |
| FURNITURE Other chairs clean | 1 | Yes/No | Yes/No |
| FURNITURE Other chairs good condition | 1 | Yes/No | Yes/No |
| FURNITURE Desk clean | 1 | Yes/No | Yes/No |
| FURNITURE Desk good condition | 1 | Yes/No | Yes/No |
| FURNITURE Desk drawers functional | 1 | Yes/No | Yes/No |
| CLOSET All accessories in closet present and in good condition | 1 | Yes/No | Yes/No |
| CLOSET Light[s] functional | 1 | Yes/No | Yes/No |
| CLOSET Doors open and close properly | 1 | Yes/No | Yes/No |
| CLOSET Door good condition | 1 | Yes/No | Yes/No |
| CLOSET Interior clean | 1 | Yes/No | Yes/No |
| ROOM Art hung straight | 1 | Yes/No | Yes/No |
| ROOM Art/frame good condition | 1 | Yes/No | Yes/No |
| ROOM Mirrors clean | 1 | Yes/No | Yes/No |
| ROOM Mirrors good condition | 1 | Yes/No | Yes/No |
| ROOM General area lighting clean | 1 | Yes/No | Yes/No |
| ROOM General area lighting functional | 2 | Yes/No | Yes/No |
| ROOM Light shades sturdy and straight | 1 | Yes/No | Yes/No |
| ROOM USB charging ports work throughout room | 1 | Yes/No | Yes/No |
| FURNITURE Tables good condition | 1 | Yes/No | Yes/No |
| FURNITURE Tables clean | 1 | Yes/No | Yes/No |
| FURNITURE Sofa clean | 2 | Yes/No | Yes/No |
| FURNITURE Sofa good condition | 1 | Yes/No | Yes/No |
| ROOM Wall paint good condition | 1 | Yes/No | Yes/No |
| ROOM Walls damage free | 1 | Yes/No | Yes/No |
| ROOM Windows clean | 1 | Yes/No | Yes/No |
| ROOM Windows good condition | 1 | Yes/No | Yes/No |
| ROOM Windows function [if they can be opened] | 1 | Yes/No | Yes/No |
| ROOM Drapes/sheers functional | 1 | Yes/No | Yes/No |
| ROOM Drapes/sheers clean | 1 | Yes/No | Yes/No |
| ROOM Ceiling clean | 1 | Yes/No | Yes/No |
| ROOM Ceiling good condition | 1 | Yes/No | Yes/No |
| ROOM Ceiling paint good condition | 1 | Yes/No | Yes/No |
| ROOM WiFi functional throughout room | 0 | Yes/No | Yes/No |
| ROOM Floor baseboards good condition | 1 | Yes/No | Yes/No |
| ROOM Vents clean | 1 | Yes/No | Yes/No |
| ROOM Vents good condition | 1 | Yes/No | Yes/No |
| BATH All surfaces clean | 2 | Yes/No | Yes/No |
| BATH All bathroom tile and floor clean | 2 | Yes/No | Yes/No |
| BATH All tile and floor in good condition | 1 | Yes/No | Yes/No |
| BATH Shower glass streak free and clean | 1 | Yes/No | Yes/No |
| BATH All drains in room clean and non-obstructed | 2 | Yes/No | Yes/No |
| BATH Sink[s] clean | 1 | Yes/No | Yes/No |
| BATH All countertops and surfaces clean and streak free | 1 | Yes/No | Yes/No |
| BATH All lighting clean | 1 | Yes/No | Yes/No |
| BATH All lights functional | 1 | Yes/No | Yes/No |
| BATH All towels clean and in good condition | 1 | Yes/No | Yes/No |
| BATH All amenities refreshed and present | 1 | Yes/No | Yes/No |
| BATH Trash bin clean and in good condition | 1 | Yes/No | Yes/No |
| BATH Toilet clean | 2 | Yes/No | Yes/No |
| BATH Toilet functional | 1 | Yes/No | Yes/No |
| BATH Water pressure functional | 1 | Yes/No | Yes/No |
| BATH Hair dryer functional | 1 | Yes/No | Yes/No |
Beyond a manual checklist, a software-based solution provides even more benefits. Housekeeping software automates daily housekeeping operations and streamlines the availability of guest rooms. These benefits lead to cost savings. In fact, Amadeus Service Optimization Housekeeping software has saved hotels $166 per guestroom, per year.
To learn how our software can help your hotel save time and money, talk to our team!