| The phone plays music or sounds unexpectedly |
1. Check whether the music player is open
If the music player is open:
- A button on your wired or Bluetooth headset may have been pressed accidentally. You can disable the function that allows headsets and Bluetooth devices to control playback in the music player's app settings.
- The music player may have been opened by accident. In this case, manually close the app.
- The app may have been configured to play automatically. Disable automatic playback in the app.
- The phone automatically plays music after you insert a Huawei headset. This is a built-in feature of HUAWEI Music. If you don't want music to be played automatically, close HUAWEI Music on the Recent tasks screen.
2. Check the default notification tone
If Notification is set to a song, it is normal that your phone plays the song when receiving a notification.
To check the Notification settings, go to .
3. Check the app notification tone
If your phone plays a song when receiving notifications from a specific app, an individual notification tone may have been set for the app.
Check the notification tone settings in the app. For example:
- Messaging: Go to .
- Digital balance: Open Settings, search for and access Apps, go to > Show system processes, locate Digital balance, touch Notifications, and check Sound settings in Reminders and Others.
You can also disable the Allow notifications permission for the app.
- To set an individual app, clear the notifications in the notification panel. When the issue occurs again, swipe left or right on the new notification in the notification panel, touch , then disable Allow notifications or set the tone to none. See the figure below for a demonstration.
- To set apps in batches, open Settings, search for and access Notifications, touch Batch management, and turn off the All switch. You can then enable Allow notifications for specific apps.
Some models do not provide the All switch. In this case, you need to set Allow notifications on an app-by-app basis.
4. Check whether PrivateSpace/Users is enabled
If your phone does not receive any notifications when playing music, switch to PrivateSpace or a non-owner account to check whether the notification has been received there. Your phone may play the notification tone for notifications from certain third-party apps, even when you are in MainSpace or logged in with the owner account.
To check whether PrivateSpace or any non-owner account has been set up on your phone:
- Open Settings, then search for and access PrivateSpace. If Log in is displayed, it indicates that PrivateSpace has been set up. Touch Log in to check for notifications.
- Open Settings, search for and access Users, and check whether any account other than the owner account is displayed. Log in with the non-owner account if there is one to check for notifications.
5. Check whether ScreenReader, TalkBack, or Select-to-speak is enabled
- When ScreenReader or TalkBack is enabled, your phone provides spoken feedback for your onscreen operations. To disable ScreenReader or TalkBack:
Open Settings, search for and access ScreenReader or TalkBack, then turn the switch off.
- When Select-to-speak is on, the system reads aloud content when you select items on the screen. To disable Select-to-speak:
Open Settings, search for and access Select-to-speak, then turn the switch off.
6. Restart the device
Restart your phone. This can close some apps that do not start up properly.
7. If the issue persists
Back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.