Choose the correct letter A,BorC
The woman says she is interested in
1 The librarian says that training always includes
2 All library service volunteers have to
A record their arrival and departure.
B stay within staff only sections.
3 The woman would be entitled to a contribution towards the cost of
4 One recent library project involved
A labelling historical objects.
B protecting historical photographs.
C cataloguing historical documents.
5 At present, the library is looking for people to
B tell stories to children.
C read books to the blind.
6 The woman says she is interested in a project involving
A taking library books to people in hospital.
B delivering library books to people at home.
C driving the disabled to the library.
7 The woman agrees to work for
ChooseTHREElettersA-G. WhichTHREEof the following must be provided by all volunteers?
B signed copy of commitment
C certificates to indicate qualifications
D emergency contact information
F signature of parent or guardian
Complete the sentences below.
WriteNO MORE THAN TWO WORDS AND/OR A NUMBERfor each answer.
11Canadian Clean Air Day will be held on11]__________
12Air pollution may be responsible for12]__________deaths every year inCanada.
13The sector most responsible for smog-producing pollutants is13]__________
14Scientists now know that even14]__________of pollutants can be harmful.
Complete the notes below.
WriteNO MORE THAN TWO WORDS AND/OR A NUMBERfor each answer.
respond to the 15]__________Challenge
walk, cycle or car-pool to work
17]__________your domestic equipment
emission reduction in the 18]__________region of US and Canada
move towards 19]__________ [ e.g. less sulphur in gasoline & diesel]
reduction of pollutants from 20]__________and power plants.
Complete the notes below.
WriteNO MORE THAN THREE WORDSfor each answer.
Area of country: the 21__________of Kenya
Accommodation: Marich Pass Field Studies Centre
in traditional bandas [bring mosquito 22__________ ]
study areas: 23__________ , lecture room, outdoor areas
Type of environment: both 24__________and semi-arid plains
interviews [with interpreters]
25__________ [environment and culture]
morphological mapping
projects [all connected with 26 __________ issues]
Jacks group did project on: 27__________ supply and quality issues
to Sigor [a 28__________] to study distribution
to the Wei Wei valley to study agricultural production
logistics well run
gave insight into lives of others
provided input for his 30 __________
WriteONE WORDfor each answer
Discussion with supermarket department manager to decide on the stores31________for the website
Decision to investigate website use as a32________way for customers to communicate problems
Design of questionnaire to identify customers experiences and33________to problems
Data collected from34________with customers in four branches of the supermarket
Choose the correct letter,A, BorC
37 How might the students website help the supermarket, according to the manager?
A It would support the expansion of the company.
B It would allow the identification of problem areas.
C It would make the company appear more professional.
38 The student says one problem is that some customers
A do not have computer skills.
B do not have their own computer.
C do not have access to a computer.
39 Further observation of website use is necessary because of
A the small size of the sample.
B the need to evaluate the objectives.
C the unrepresentative nature of the respondents.
40 One positive result of the website for the supermarket staff could be
A greater support from management.
B less chance of unfair complaints.
C greater cooperation between staff.
10. B, D, G in any order: