Organizing budget hotels within a chain by geographical
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MCQ of Operations ManagementQuestion 1 :Operations Management is a _____b)_____ process.a)translation;b)transformation;c)transaction;d)transition Show
Question 2 :Which of these Managers would be least likely to beconsidered in an operations management role within an organization? Get answer to your question and much more Question 3 :There are 5 basic organizational forms, simple,functional, divisional, conglomerate and _____a)_____?a)hybrid;b)complex;c)corporate;d)hierarchicalQuestion 4 :Organizing budget hotels within a chain bygeographical location is an example of which type of organizationalform?d)|Production Man Get answer to your question and much more Question 5 :Which of these would an operations managernotresponsible for?b)bec)|Conglomerate|H Get answer to your question and much more Question 6 :Operations can be diagnosed by volume, variety,variation and _________b)_______?a)validity;b)variability;c)value;d)varianceQuestion 7 :The size of the product range or number of servicesoffered is called _______c)______?a)variability;b)validity;variety;d)variationc)|Safety and main|validity|variabili Question 8 :The extent to which a product or service may becustomized is called _____a)________?c)|variability|validi Get answer to your question and much more Question 9 :Services differ from manufactured products in fourways. Intangibility, Inseparability, Perishability and ______b)_________?d)|variability|validi Get answer to your question and much more Operations Management is a ___________________ process.a)translationb)transformationc)transactiond)transition Question 2Which of these Managers would be least likely to be considered inan operations management role within an organization?Question 3 Get answer to your question and much more There are 5 basic organizational forms, simple, functional, divisional,conglomerate and _______________? Get answer to your question and much more Question 4Organizing budget hotels within a chain by geographical location isan example of which type of organizational form?Question 5 Get answer to your question and much more Which of these would an operations managernotbe responsiblefor? Upgrade to remove ads Only SGD 41.99/year
Terms in this set (36)Operations Management is a ___________________ process. b transformation Operations Management is a transformation process as it changes inputs into outputs. Page reference: 21 Which of these Managers would be least likely to be considered in an operations management role within an organization? a Production Manager c Financial Risk Manager A Financial Risk Manager would be considered least likely to be in an operations management role because all of the others have a clearly defined role where they manage facilities, information and materials. Whilst a Financial Risk Manager may manage other staff and to some extent manage customers their major role is managing information but they are not considered to be operations managers. Page reference: 12-13 There are 6 basic organizational forms, simple, functional, divisional, conglomerate, hybrid and _______________? B virtual A virtual form is the missing one from the list. Complex, corporate or hierarchical are not organizational forms but are descriptions of the organisations themselves. Page reference: 07 Organizing budget hotels within a chain by geographical location is an example of which type of organizational form? A Conglomerate D Divisional This is an example of a divisional form because the management of the operation is divided up by geographical location. Other examples of this type of organizational form are pubs and fast food chains.Page reference: 10; see Figure 1.2 Which of these would an operations manager not be responsible for? A Safety and maintenance C Selecting suppliers An operations manager would not be responsible for sales and marketing, since this is usually a separate division within an organisation. Operations managers are purely responsible for planning, organising and controlling the movement of materials, customers and information within the business.Page reference: 12; see Figure 1.2 Operations can be characterised by volume, variety, variation and ________________? B Variability The missing characteristic is variability. An example of this is the amount of customization which is available in a product or service. An example is in food service. A fast food restaurant has very limited variability whereas a fine dining restaurant will be able to offer customers food cooked to their liking and have more choice of ingredients.Page reference: 15; see Figure 1.3 The
size of the product range or number of services offered is called _____________? C Variety The size of the product range or number of services offered is called the variety. Operations which have many different types of products or services are considered to have high variety whereas car companies, for example, may have many different models or added extras but essentially they are just one product.Page reference: 15; see Figure 1.3 The extent to which a product or service may be customized is called _____________? A Variability The extent to which a product or service may be customized is called the variability. Operations with high variability would include car companies who offer many different combinations of components and added extras within any given model.Page reference: 15; see Figure 1.3 According to Sasser et al. (1978), services differ from manufactured products in four ways. Intangibility, inseparability, perishability and _______________? B Heterogeneity According to Sasser et al. (1978) services differ due to heterogeneity in addition to intangibility, inseparability and perishability. Heterogeneity means that the service may vary from one occasion to the next and will depend on many factors such as the location, the time taken and the perceived quality or value of the service experience. Page reference: 16-17 The Servuction model recognizes that operations can process customers through their infrastructure or through their ___________? C staff The Servuction model recognizes that operations can process customers through their infrastructure (buildings, facilities or equipment) or through their staff. Often they do both. In many modern service operations the customer has increasingly taken responsibility for their own service and in effect become a co-worker though using self-service technologies. Page reference: 21-22; see Figure 1.5
Define what is meant by operations mangement Om can be defined as the management of processes that convert inputs ( labour and energy) into outputs( goods and services what is the nature of operations within an organization Operations management is one of the core functions within an organization others typically being Identify six different forms of organization there are five basic forms What does an operation manager do the remaining ones? - controlling material inputs
within the system What does an operation manager do in terms of developing? - developing and maintaining the systems infrastructure What does an operation manager do in terms of managing - managing team system inputs What is volume? Relates to size or scale of the output What is variety relates to the size of product range or number of services offerd. What is variation? describes how the leve of demand changes over time and there by affects the volume of outputs What is variability? the extent to which each product or service may be customized or not. What are the similarities and diffrences between the manufacturing and service sectors of the economy Services have four features that are supposed to dilfferentiate them from manufacturing. What is intangibility? This proposes that services do not physically excist but are directly experienced by the customer. What is heterogeneity? refers to the idea that consumers have unique experiences of services that are not shared with, or are the same as other consumers. What is perishability? this argues that sevices cannot be inventoried or put into stock what is simultaneteity/inseparability identify that services are produced at the same time, and the same space, as they are consumed. What is the main argument that defferentiate services form manufacturing. simultaneteity/inseparability Customer processing operations customers are people and asd such are able to transport themselves from one place to another and to interact eith their environment Material Processing operations materials are inert until they are handeld, where upon they behave in specific ways derived form their physical and chemical structure Information Processing operations informationis the communication of facts ir date, iften in very large quantities and in ways not visible to the human eye what are the basic issues in relation to organizational design - the nature of the hierarachy what is hierarachy the hierarachy determines the basic shape of an organization what is centralization the degree of centralization in an organization is all about how the power is distrubuted within the organization what is formalization this refers to how work is organized and how explicit and
rigid this is what is complexity this refers to the number of sum units within the organization and the degree if difference between them what are the operation's four V's? Volume ... ... Other Quizlet setsAnxiety45 terms Shereeb4 Humanities English 962 terms abigail_staub Hst 12 Infrastructuur12 terms Chocomarruk Chapters 20-22212 terms Kadeisya Related questionsQUESTION A feature of global area division structures is that they: 9 answers QUESTION The annual rate of return is referred to as the 15 answers QUESTION Who will assign a 2-digit reimbursable control code to identify documents as chargeable to a specific reimbursable order? 4 answers QUESTION A. Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 15 answers What is operations Management and why is it important?Operations management oversees the complete operating system of an organization. Operations management is essential for organizations to manage their daily activities seamlessly. Operations management controls all the processes and handles issues including design, operation, maintenance, and improvement of the systems.
Which of the following activities is not a direct responsibility of operations management?Which of the following activities is NOT a direct responsibility of operations management? Determining the exact mix of products and services that customers will want.
Which of the following functions is responsible for the actual movement of goods and or services across organizations?DSCI 303 - Exam 1. Which of the following is not an objective of operations management?This is Expert Verified Answer
Employee punishment is not an objective of operations management.
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