How should you organize a positive or informative message
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Embed Size (px) DESCRIPTION ppt Text of Informative and Positive Messagesin Informative and positive messagesInfo. and positive msgs include Acceptances.Positive answers to readers requests.Info. about procedures, products, services, or options.Announcement of policy changes that are neutral or positive.Changes that are to the readers advantage. Best subject line for informative or positive message A subject line is the title of the document. It should be: specific concise appropriate to the kind of msg (positive, negative, persuasive etc.)Specific subject lineToo general: Training Sessions(To make this SL more specific identify the particular topic of this msg.)Better: Dates for 2005 Training Sessions.Or: Evaluation of Training Sessions on Conducting Interviews. Concise subject line Subject lines should be short- usually not more than 10 words.Wordy SL: Survey of student preferences in regards to various pizza factors again, the best revision depends on the specific factors you will discuss.Better: Students Pizza PreferencesOr: The feasibility of a Dominos branch on campus. Subject lines appropriate for the pattern of organization When you have good news for the reader, build goodwill by highlighting it in the subject line. When your information is neutral, summarize it concisely for the subject line. ContdSome examples:Example-1Message - Starting January 2, as an employee of Amalgamated Industries you can get a 15% discount on cars you rent for business or personal use from Roadway Rent-a-car.Subject: Discount on Rental Cars effective January 2, 2014. Example 2: Message: In the last month, we have chosen the participants and developed a tentative agenda for the videoconference with France scheduled for March 21, 2014. Subject: Update on arrangements for Videoconference with France.How to organize informative and positive message Present informative and positive messages in the following order: 1. Give any good news and summerize the main points. Share good news immediately. Include details such as the date policies begin and the percent of a discount. If the reader has already raised the issue, make it clear that youre responding.2. Give details, clarifications, background. Dont repeat information from the first paragraph. Provide all the information necessary to achieve your purpose. Present details in the order of importance to the reader.3.Present any negative elements- as positively as possible. A policy may have limits; information may be incomplete; the reader may have to satisfy requirements to get a discount or benefit. Make these negatives clear, but present them as positively as possible. 4. Explain any reader benefits. Most informative memos need reader benefits. Show that the policy or procedure helps readers, not just the company. In letters, you may want to give benefits of dealing with your company as well as benefits of the product or policy.5.Use a goodwill ending: positive, personal, and forward-looking. Shifting your emphasis away from the message to the specific reader suggests that serving the reader is your real concern.The most common kinds of informative and positive messages are confirmations, summaries, adjustments, thank-you and congratulatory notes. 1. Give any good news, and summarize the main points. 2. Give details, clarification, and background. 3. Present negative elements as positively as possible. 4. Explain any reader benefit. 5.Use a goodwill ending that's positive, personal, and forward-looking. Presentation on theme: "Informative and Positive Messages"— Presentation transcript: 1 Informative and Positive Messages
2 Learning Objectives LO 10-1 Create subject lines for informative and positive messages. LO 10-2 Apply strategies for informative and positive message organization. LO 10-3 Identify situations for reader benefits use with informative and positive messages. LO 10-1 Create subject lines for informative and positive
messages. LO 10-2 Apply strategies for informative and positive message organization. LO 10-3 Identify situations for reader benefits use with informative and positive messages. 3 Learning Objectives LO 10-4 List common kinds of informative and positive messages. LO 10-5 Apply strategies
for informative and positive message analysis with PAIBOC. LO 10-6 Create goodwill endings for informative and positive messages. LO 10-4 List common kinds of informative and positive messages. LO 10-5 Apply strategies for informative and positive message analysis with PAIBOC. LO 10-6 Create goodwill endings for informative and positive messages.
4 Informative and Positive Messages
5 Informative and Positive Messages 6 Informative and Positive Messages
7 What’s the best subject line for an informative or positive message? 8
Good news comes in many forms 9 What’s the best subject
line for an informative or positive message? 10 How should I organize informative and positive messages?
11 How to Organize an Informative or Positive Message
12 How to Organize an Informative or Positive Message
13 When should I use reader benefits in informative and positive messages?
14 When should I use reader benefits in informative and positive messages?
15 What are the most common kinds of informative and positive messages? 16 What are the most common
kinds of informative and positive messages? 17 What are the most common kinds of informative and positive messages? 18 How can I apply what I’ve learned in this
module? 19 How can I apply what I’ve learned in this module? 20 Writing a Goodwill Ending 21 Writing a Goodwill Ending
22 Checklist for Informative and Positive Messages How do you write an informative message?Effective informative messages should be organized as follows:. Subject line: State the main idea of the message.. Opening: Express the main idea right away.. Body: Explain and justify the main idea.. Closing: Summarize the main idea, add a call to action, or express a closing thought.. How informative and positive messages are used in business communication?Like all forms of communication, the purpose of informative messages is to promote understanding, encourage action, stimulate thinking, or promote ideas. Since informative messages are so prevalent in business communication, there are too many examples and use cases to mention in this brief module.
When writing informative and positive messages one should include reader benefits when?The correct answer is B) You are presenting policies
When an organization includes the employees' (readers') benefits while writing policies, they read them in detail. Also, an organization must write valid and informative messages for employees' welfare.
What are the purposes of informative and positive messages?To give information or good news.
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