My phone won t stop playing music
1. Check whether the music player is openIf the music player is open: Show
2. Check the default notification toneIf Notification is set to a song, it is normal that your phone plays the song when receiving a notification. To check the Notification settings, go to Settings > Sound > Notification. 3. Check the app notification toneIf your phone plays a song when receiving notifications from a specific app, an individual notification tone may have been set for the app. Check the notification tone settings in the app. For example:
You can also disable the Allow notifications permission for the app.
4. Check whether PrivateSpace/Users is enabledIf your phone does not receive any notifications when playing music, switch to PrivateSpace or a non-owner account to check whether the notification has been received there. Your phone may play the notification tone for notifications from certain third-party apps, even when you are in MainSpace or logged in with the owner account. To check whether PrivateSpace or any non-owner account has been set up on your phone:
5. Check whether ScreenReader, TalkBack, or Select-to-speak is enabled
6. Restart the deviceRestart your phone. This can close some apps that do not start up properly. 7. If the issue persistsBack up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. |