What is the best description of a service catalogue
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102. Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?A. An agreement with an individual customer group, covering all the services that they use Show We have textbook solutions for you! The document you are viewing contains questions related to this textbook. Cornerstones of Cost Management Hansen/Mowen Expert Verified Exam1passEasiest way to passITexamsB. An agreement that covers one service for a single customerC. An agreement that covers service specific issues in a multi-level SLA structureD. An agreement that covers one service for all users of that serviceAnswer:D103. Which of the following would you expect to find in a contract for an underpinning service?1. Service vision and mission2. Service description and scope3. Responsibilities and dependencies Get answer to your question and much more Exam1pass Help You Pass Any IT Exam106. Which of the following are objectives of Service Design? 104. Where should details of a Workaround always be documented? Get answer to your question and much more 105. Which of the following statements about processes is INCORRECT? Get answer to your question and much more Exam1passEasiest way to passITexams1. Design services to satisfy business objectives2. Identify and manage risk3. Design effective and efficient processes4. Design a secure and resilient IT infrastructureA. 1 onlyB. 2 and 3 onlyC. 1, 2 and 4 onlyD. All of the aboveAnswer:D Exam1pass Help You Pass Any IT Exam 107. You are reviewing a presentation that will relay the value of adopting Service Design disciplines.Which statement could NOT be part of this value proposition? Get answer to your question and much more 108. Which phase of the ITIL lifecycle provides the following benefit:The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, theprocesses and the technology are considered during development'? Get answer to your question and much more Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 45 pages? Upload your study docs or become a Course Hero member to access this document Tags Information technology management, Service level agreement, IT Services From IT Process Wiki Objective: ITIL Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services' interdependencies. Part of: Service Design Process Owner: Service Catalogue Manager Process DescriptionService Catalogue Management was added as a new process in ITIL V3. In the previous ITIL version, the Service Level Management process mentioned the concept of a Service Catalogue. ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information. A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by SLAs) and Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs). In ITIL 2011 the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of Service Catalogue Management (.JPG) shows the key information flows (see fig. 1). ITIL 4 refers to 'Service Catalogue Management' as a service management practice. Sub-ProcessesNo sub-processes are specified for Service Catalogue Management. Definitions
The following ITIL terms and acronyms (information objects) are used in Service Catalogue Management to represent process outputs and inputs: Required Modifications to Service Catalogue
Service Catalogue
Checklists | Templates
Roles | ResponsibilitiesService Catalogue Manager - Process Owner
Remarks [1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Service Catalogue Management process. [2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Service Catalogue Management. NotesBy: Stefan Kempter Process Description › Definitions › Templates › Roles What is the correct definition of the service catalog?A service catalog (or catalogue), is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within an enterprise.
What is the best description of a service provider?A service provider is an individual or entity that provides services to another party. The provision of services between a service provider and a company is typically governed by a service agreement.
What is the purpose of service Catalogue?The purpose of Service Catalog Management is to provide and maintain a single source of consistent information on all operational services and to ensure that it is widely available to those who are authorized to access it.
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