How do I fix Microsoft product activation failed?
If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. Show
Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. Try this: Sign in to Office Step 2: Check for multiple copies of Office You may not realize you have more than one copy installed. Having two installs can cause activation conflicts. Try this: Check for multiple copies of Office Step 3: Check your subscription status If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. Try this: Check your subscription status Step 1: Sign in with the right accountPlease try signing in using all your personal email addresses in case you bought Office using a different email address. If you're at work or school, you may need to log in using your work or school account instead of your personal email account. To check if your Microsoft account is associated with Office, sign in to Services & subscriptions. Your Office product or Microsoft 365 subscription should be listed there. If it's not, your email address won't work for signing in to Office. Step 2: Check for multiple copies of OfficeActivation can fail if you have multiple copies of Office installed. Let's uninstall any versions of Office you aren't using before we continue to troubleshoot.
Step 3: Check your Microsoft 365 subscription statusIf you have a Microsoft 365 for home subscription, let's make sure it's still active and renew your subscription, if necessary. If you don't have Microsoft 365, you can skip to Step 4: Troubleshoot Office activation.
Step 4: Troubleshoot Office activationSelect your version of Office for troubleshooting steps: Microsoft 365 Office 2021, 2019 and Office 2016 Office 2013 Microsoft 365: Use the Microsoft Support and Recovery AssistantThe Microsoft Support and Recovery Assistant runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365.
If Office still won't activate after you run the Microsoft Support and Recovery Assistant, you can Fix Unlicensed Product errors yourself. Fix Unlicensed Product errors yourselfIf you've tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself. Check your computer's date, time, and time zoneIf these settings aren't correct, Office activation might fail. Follow the steps below for your operating system. Windows 11 or Windows 10
Windows 8.1 or Windows 8
Windows 7
Tip: In Windows 7, you can synchronize your computer clock with an Internet time server to keep the computer clock up to date. To do this, select the date or time in the bottom right-hand corner of your screen, and then select Change date and time settings. Select the Internet Time tab, select Change settings, select Synchronize with an Internet time server, and then select Update now. Run Office as administratorRunning Office as administrator helps fix permission issues that might cause Office activation to fail. Follow the steps below for your operating system. Windows 11 and Windows 10
Windows 8.1
Windows 8
Windows 7
Update OfficeThe latest Office updates might contain fixes to activation issues. To learn how to update Office, see Install Office updates. Check your firewallIf you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall. For Windows Firewall, please see below. Windows 11 and Windows 10
Windows 8.1 and 7
Check your antivirus softwareFor information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help. Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again. If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software. Tip: Windows 10 comes with default antivirus software, Windows Defender. If you determine that you're using it, select the Start button > Settings > Update & Security, and then select Windows Defender on the left. Slide the button to Off. Remember to turn it On again.
If Windows can detect your antivirus software, it's listed under Virus protection.
If Windows can detect your antivirus software, it's listed under Virus protection.
If Windows can detect your antivirus software, it's listed under Virus protection. Check your proxy settingsIf you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you’re using a different browser, check their help to find out how to turn off proxy settings. Microsoft Edge
Internet Explorer 7, 8, 9, 10, or 11
Note: There might be more proxy settings that you need to bypass. If this doesn't work, and you’re installing Office from work or school, check with your IT department for more information. For IT administrators, please see Microsoft 365 URLs and IP address ranges. Still need help? Contact SupportIf you’ve tried everything in this article and still need help, you can contact Office support. What do I do if Microsoft product activation failed?To restore all features of Office, you'll need to fix the problem that's causing activation to fail.. Step 1: Sign in to Office with the right account. ... . Step 2: Check for multiple copies of Office. ... . Step 3: Check your subscription status. ... . Step 4: Troubleshoot activation.. Why does Microsoft Word say product activation failed?Check if you have signed in using the Microsoft account associated with Office which you had used to buy the subscription. 2. It has been noticed that activation fails if there are multiple copies of Office installed on your system.
Can I still use Microsoft Office if product activation failed?If the error message says that your Office isn't activated, it means that your Office apps are now on the level of a trial version. Depending on the type of warning you get, you can still make use of them as normal. This will, however, change if you don't take any action during the warning interval.
How do I fix product activation failed in Outlook?But it's simple to fix.. In this Example I'm using Outlook but select > File > Help > Change Product Key.. Enter a valid Office 2010 key > Continue > Follow the on-screen prompts.. When finished, restart Outlook and it will prompt you to activate, again follow the instructions.. When complete it should say “Thank You.. |